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Ultra-Link Call Center Reporting Software

Ultra-Link Software is an ideal software solution for SMB space customer looking for Wallboards and desktops for group and agent information. This award winning software package will capture real time and historical data from disparate data sources such as ACDís, Help Desk ticketing systems, or network monitoring software. Once the data is captured Ultra-Link publishing this data in a very compelling way to wallboards or desktops.

Benefits of utilizing Ultra-Link for the SMB space:

* Communicate with legacy systems without having to upgrade to the latest PBX/ACD release
* Easily scalable as the business grows or migrate to our neXorce Enterprise Software
* Align agent and group performance with company goals
* Provide a converged view with data from other ACD sources
* Improve agent adherence
* Increase service levels and customer satisfaction ratings

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